Zoo Cartridges For every injet cartridge or laser toner cartridge you buy we will make a donation to childrens or animal charities. Super quality refill printer ink cartridges and replacement laser toner cartridges.
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Customer Service

Can I order over the phone?
How can I contact zoocartridges.com?
How long does it take to process my order?
What are your Shipping & Handling charges?
Do you guarantee all your merchandise? What is your return policy?
What is your privacy policy?
What information is needed to place an order?
What forms of payment do you accept?
What type of credit cards do you accept?
When is my credit card charged?
Is your site secure?

 
Can I order over the phone?
 
Orders may be placed by phone by calling 602-467-7037. With little to no hold time, our team is ready to assist you with your inquiries about our products. Our team has also been trained to satisfy you by all means under company policy. All callers are important to us. Our hours of operation are Monday thru Thursday from 7:00am to 4:00pm Mountain Standard Time. Messages left during non-business hours are returned the following business day.
 
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How can I contact zoocartridges.com?
Email your questions or comments to: info@zoocartridges.com or phone: 602-467-7037
 
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How long does it take to process my order?
 
All orders in by 12 noon (Monday-Thursday, Mountain Standard Time) will be shipped out the same day. All orders in after business hours, weekends or holidays will be shipped the following business day. Please note that delivery time is subject to the ability of our couriers (UPS, FedEx, and USPS) to fulfill their delivery schedule. zoocartridges.com is not liable for packages that weren't delivered on time because of mishaps by our couriers.
 
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What are your Shipping & Handling charges?
 

Our standard method of shipping is via US Priority Mail.

Shipping is FREE for all orders totaling $50.00 or more.  For those orders that are less than $50.00, our shipping and handling charges are as follows:1 cartridge - $1.25; 2 cartridges - $2.50; 3 cartridges -$3.50; 4 cartridges $4.50 and 5 cartridges - $5.00.  

. Delivery time for standard shipping is 3-5 business days. If you wish to choose faster delivery, you should proceed to the shopping cart where you can choose an alternate means of delivery.

Note: You do not have to submit your credit card information or make any commitment before seeing and agreeing to your shipping charges. Also, any corrections made to addresses after shipment will result in a $10 correction fee, which is imposed by our carriers.

 
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Do you guarantee all your merchandise? What is your return policy?
 

Remanufactured Ink Jet and Laser Toner Cartridges – Each quality checked and fully tested ink jet or toner cartridge you purchase carries a FULL ONE YEAR WARRANTY FROM DATE OF PURCHASE! If your cartridge should fail or be unsatisfactory during the warranty period, you may contact the zoocartridges.com customer care staff to request an RMA number.

Upon receipt of your return, please allow 1-3 business days for your replacement item to be shipped or your credit card to be credited.

  1. All orders placed and cancelled or refused upon delivery will be subject to a 10% processing fee on top of the shipping charges.
  2. Returns that do not follow our return procedures will be subject to a 10% processing fee.
 
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What is your privacy policy?
 
All information submitted to zoocartridges.com is held private. We DO NOT sell any customer information. Our site uses cookies. "Cookies" are files that are stored in your computer so that web servers can access certain information you've already provided in the past. Our shopping cart only uses a temporary cookie to store your shopping cart information, and a number cookie to track our advertising. We do NOT store any of your personal information with cookies.
 
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What information is needed to place an order?
 
  • Billing Address (Name, Address, Phone Number, and e-mail)
  • Shipping Address (Name, Address, Phone Number, and e-mail)
  • Billing Information (Name on Card, Card Number, Card Type, and Expiration Date)

This information is used ONLY for the purpose of processing your order. Shipping address in order to ship your order, e-mail address to send your receipt and tracking information, billing address to verify the identity of the cardholder, and phone number so that we can call you if there's a problem with your order.

All customer information is encrypted when sent for processing. We DO NOT STORE CREDIT CARD numbers only regular customer data such as name, and address is stored securely.

 
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What forms of payment do you accept?
 

For online orders via our shopping cart, we accept credit cards and Papal. We also accept checks and money orders. Please mail all check and money orders to the address below. Orders paid by check or money order ship after the payment clears.

All payment should be mailed to:
zoocartridges.com
PO box 41070
Phoenix, AZ 85080-1070
 
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What type of credit cards do you accept?
 
We accept Visa, MasterCard, American Express and Discover. 
 
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When is my credit card charged?
 
Once an order is placed and is completed, it is processed, run through address verification, and then charged. This process allows us to immediately spot unauthorized fraudulent charges. All orders that have been cancelled after being charged are subject to cancellation fee.
 
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Is your site secure?
 
As you proceed with your purchase, rest assured that we're hosted on a sercured server and protected by a secure server certificate. None of our customer information is released and is all confidential.
 
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